Privacy Policy

Information Collection

We collect information to assist in providing the services you request. This includes:

  • Name
  • Telephone number
  • Email address
  • Previous booking information (Dates and pick-up/drop-off addresses)
  • Credit Card details (Where provided)
  • Vehicle route and GPS location while in a Top Fleet Taxis vehicle

Account Information

For account holders, additional information is stored, including:

  • Contact names and numbers
  • Billing information

Use of Information

We use this information to manage our business, provide Top Fleet Taxis services, and enhance customer service. This involves  managing contact information for email communication, and utilising phone details for automated bookings.


We use cookies to gather and store anonymised data, improving user experience, communications, and advertising. You can manage cookies through browser settings.


We may email customers with information and offers, providing an opt-out option in each email. To opt-out at any time, email with the subject line ‘Mailing opt-out.’

Data Access

Operators have access to booking system information, while drivers have limited access to name and addresses. Credit Card details are encrypted, and neither Operators nor Drivers have access once stored.

Data Sharing

We do not disclose information to third parties without express permission, except for contractors, subcontractors, and authorities for services, crime prevention, or solving.

Data Security

Data is stored on a secure server with controlled access.

Data Retention

We retain data based on the purpose, legal obligations, ongoing relationships, specific requests, and legitimate business interests. Retention periods vary.

Your Rights

You have rights regarding your data, including access, correction, portability, erasure, restriction, and objection. Email to exercise these rights.

Changes to Privacy Policy

Our privacy policy is regularly reviewed, and updates are placed on this web page. Last updated on January 2024.

Contact Information

For further information or privacy-related inquiries, contact us at with the subject line ‘Privacy Request.’